Text copied to clipboard!
Title
Text copied to clipboard!Intake Coordinator
Description
Text copied to clipboard!
We are looking for a dedicated and detail-oriented Intake Coordinator to join our team. In this role, you will serve as the first point of contact for clients, ensuring a seamless and professional intake process. You will be responsible for gathering essential information, assessing client needs, and coordinating with the appropriate departments to provide timely and effective services. The ideal candidate will have excellent communication skills, a compassionate demeanor, and the ability to handle sensitive information with discretion. This position requires a high level of organization, multitasking, and a commitment to delivering exceptional customer service. As an Intake Coordinator, you will play a critical role in creating a positive first impression and setting the tone for the client’s experience with our organization. Your ability to build rapport, understand client needs, and efficiently manage administrative tasks will be key to your success in this role. If you are passionate about helping others and thrive in a fast-paced environment, we encourage you to apply.
Responsibilities
Text copied to clipboard!- Serve as the first point of contact for clients and their families.
- Collect and document client information accurately and efficiently.
- Assess client needs and direct them to the appropriate services or departments.
- Maintain up-to-date records in compliance with organizational policies.
- Coordinate with internal teams to ensure timely service delivery.
- Provide clients with information about available services and resources.
- Handle sensitive and confidential information with discretion.
- Follow up with clients to ensure their needs are being met.
Requirements
Text copied to clipboard!- High school diploma or equivalent; additional education in healthcare or social services is a plus.
- Previous experience in a similar role or customer service environment.
- Strong communication and interpersonal skills.
- Ability to handle sensitive information with confidentiality.
- Proficiency in using computer systems and data entry software.
- Excellent organizational and multitasking abilities.
- Compassionate and empathetic approach to client interactions.
- Ability to work in a fast-paced environment.
Potential interview questions
Text copied to clipboard!- Can you describe your experience in a similar role?
- How do you handle sensitive or confidential information?
- What strategies do you use to manage multiple tasks simultaneously?
- How do you ensure a positive experience for clients during the intake process?
- Can you provide an example of a time you resolved a challenging client situation?
- What software or tools are you proficient in for data entry and record-keeping?
- How do you stay organized in a fast-paced work environment?
- What motivates you to work in a client-facing role?
